FTAHK & Cyberport Present: Insurance Cycle - Customer Cycle
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Moderator, Partner and Asia TMT Sector Head, Freshfields
Richard co-leads the Fintech/Digital team, leads the TMT sector group and heads Freshfields’ IP/Commercial practice group in Asia. Richard advises clients in complex technology and brands-heavy transactional and commercial projects (including digital transformations) across Asia. His work also spans the related advisory fields of internet and telecommunications, media & broadcasting regulations, and regional data privacy and cyber security advice.
Chief Client Experience and Digital Officer, Sun Life
Maria has been the Chief Client Experience & Digital Officer at Sun Life in Hong Kong since 2016 where she is shaping and delivering the digital transformation agenda of the organization that firmly anchors on putting clients in the centre. Her passion lies in creating human-centered solutions and culture for businesses where customer experience is a strategic core priority. Maria has 23 years of corporate and consulting experience in digital user experience and marketing management spanning Asia Pacific and Europe. She spent 10 years at HeathWallace, a leading international digital experience design consultancy, where she founded in 2006 their user experience design business for Asia Pacific. She worked with a number of financial services firms across Asia and Australia to help them deliver on their brand promise and pursue sustainable growth through market-leading digital engagement platforms. Prior to joining HeathWallace, Maria spent six years at AXA Investment Managers in London, Paris and Hong Kong where she was responsible for developing the asset manager's global online strategy and marketing capabilities as their Head of Change Management for Global Marketing & eBusiness. Maria began her career developing client acquisition and retention programs for global consumer banks in Hong Kong.