About the Role  

As part of Nium’s APAC Sales team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts. You’ll collaborate across functions, working with teams including business development, product, and compliance. Ultimately, our aim is to give our customers the best experience possible and provide innovative payment solutions that unlock business growth. 

As a Senior Account Development Manager at Nium, your role will be pivotal in setting up our organization for commercial success and will drive the hyper growth of Nium with exceptional impact. Reporting directly to the VP, Account Management of the APAC region, you will manage a portfolio of existing business with the aim to nurture and grow revenue opportunities for the accounts under your management.

Key Responsibilities

• • You will be responsible for driving customer's success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
  • You will drive an innovative culture, ensuring ongoing improvisations of products, processes, and systems while gaining a deep understanding of customer needs as they relate to our products.
  • You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
  • You will partner closely with the sales and delivery teams to ensure smooth handoffs between teams.
  • You will monitor our service performance and manage all escalations from customers
  • You will engage with leaders at prospective customers and existing customers to build and maintain relationships with key stakeholders.
  • You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients.
  • You will represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
  • You will work with cross-functional leaders to ensure strategy and execution are aligned across the company.

Requirements

• • 5+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
  • An understanding of financial, banking, payments, and/or financial services industries.
  • Familiarity with CRM (salesforce) or sales enablement tools is preferred
  • Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
  • Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
  • Account manager for Mandarin speaking clients. Proficiency in Mandarin is essential.